Cancellation & Refund Policy

SolveX sells digital learning content (courses, test series, DPPs and study material). Because access is delivered electronically and immediately after payment, this policy explains when cancellations and refunds apply.

1. Nature of our products

All purchases provide instant digital access inside the SolveX app. Once access to a course or test package has been granted, the product is considered delivered and consumed.

2. Cancellations

• An order may be cancelled only before access to the purchased content has been activated.
• Once content access has been granted, the order cannot be cancelled.

3. Refunds

As a general rule, payments for digital content are non-refundable once access has been granted. However, we will review and, where appropriate, issue a refund in the following cases:

• Duplicate payment: you were charged more than once for the same order.
• Failed delivery: your payment succeeded but access to the purchased content was not granted and could not be resolved by our support team.
• Incorrect charge: you were charged an amount different from the price shown at checkout.

4. How to request a refund

Email support@solvex.my within 7 days of the transaction with your registered phone number and the order/payment reference. Our team will review your request and respond.

5. Refund processing

Approved refunds are processed to the original payment method through Razorpay, typically within 5–7 business days of approval. The time for the amount to reflect in your account may vary depending on your bank or payment provider.

6. No physical goods

SolveX does not sell or ship any physical products, so no return or shipment-based refund applies. Please see our Shipping & Delivery Policy for how digital access is delivered.

7. Contact

For any cancellation or refund query, contact support@solvex.my or use our Contact page.