Last updated: 7 July 2026
SolveX provides digital products and services only. We do not sell, ship or deliver any physical goods. There are no shipping charges, courier services or physical consignments involved in any purchase.
On successful payment, access to the purchased course, test series, DPP pack or study material is activated instantly in your SolveX account. In rare cases, activation may take up to a few minutes while the payment is confirmed.
Once activated, your content appears under your enrolled courses inside the SolveX app, signed in with the same account used at the time of purchase. Nothing is sent by post or courier.
If your payment was successful but access has not appeared within a reasonable time, please contact support@solvex.my with your registered phone number and payment reference. Our team will verify the transaction and activate your access promptly.
For information about refunds where access could not be delivered, please see our Cancellation & Refund Policy.
For any delivery-related question, reach us at support@solvex.my or via our Contact page.